Firms with stale active files and delayed follow-up
Pre-Litigation
Daily pre-litigation work with a trained owner.
Telamanis staff work the reports, insurance, treatment, records and client-update tasks assigned to the pre-litigation stage. Your team sees completed work, aging blockers and the next decision.
Managed staff workActive Case Work
Tasksowned
Stagesdefined
Blockersreported
The people doing the work
Keep the active file moving between milestones.
This service owns agreed stage-based production work. Case Management coordinates the broader milestones and handoffs; pre-litigation staff execute the daily follow-up that makes those milestones possible.
Daily follow-up completed
Status tied to the work
Decision points made visible
PI process preparation
Train for the stage and its exceptions.
Staff learn the firm’s SOPs, documentation standards, communication boundaries and escalation triggers. Supervisors review queue health and the handoffs that need attention.
Specific handoffs
Treatment, liens and demands have different owners.
TelaCare supports staff care coordination and aftercare. After the attorney confirms settlement, Howler supports California lien and settlement preparation. Gatekeeper supports MVA case facts and demand-report preparation. These tasks keep their review and firm-approval points.
Care signals go to the coordinatorLien issues go to the resolution reviewerReviewed records and gaps go to demand staff
Where the role helps
Match the capacity to your team.
The proposal defines the assigned work, supervision, review and tool access. Compare the managed staffing scope.
Internal teams losing attorney time to repeatable status work
Managers who need stage-based completion and blocker visibility
The PI process
From source input to the next owner.
A completed task has a documented result, a review status and a clear next handoff.
STEP 01
Define the stage work
Map tasks, timing, inputs and firm-decision triggers for the assigned stage.
STEP 02
Assign the daily tasks
Give each report, insurance, records or update task a staff owner and next action.
STEP 03
Complete and document
Work the agreed follow-up and record what happened in the case system.
STEP 04
Review the handoff
Report completed work, aged tasks and open decisions before the case moves to the next desk.
Questions Owners Ask
Clear answers before you add another moving part.
What is pre-litigation support?
It is managed support for the repeatable case work before litigation: reports, insurance, treatment, records, documents, liens, client updates, task status, and escalation.
How does Telamanis keep ownership clear?
Each queue needs an owner, standard, next action, and escalation path so work does not depend on informal memory.
What should be escalated?
Attorney decisions, aging blockers, deadline-sensitive issues, missing evidence, and unusual case risks should be surfaced instead of buried in task notes.
Define the pre-litigation work your team needs.
A Guided Systems Review maps the role, work product and handoffs to your firm’s case volume and existing systems.
Request Your Systems Review