Established intake teams needing callback and documentation capacity
Intake Support
Keep your intake team focused on live conversations.
Telamanis support staff own the agreed callbacks, unsigned-lead follow-up and CRM completion around your existing intake team. Each assigned lead has a next action and a documented result.
Managed staff workIntake & File Development
Callbacksowned
Scriptsfirm-aligned
Follow-upvisible
The people doing the work
A second set of hands for the work between calls.
An effective internal intake team can still lose time to incomplete records and unanswered callbacks. Add trained support for that repeatable work without changing who controls your front door.
Internal team stays on live calls
Assigned follow-up has an owner
Lead records leave fewer gaps
Role preparation
Train around the team you already have.
Staff learn your scripts, criteria, statuses and escalation path. The support plan identifies which tasks remain with internal intake and which are assigned to Telamanis.
Follow-up report
See where each assigned lead stands.
Managers can review completed callbacks, outstanding attempts and incomplete records. Follow-up follows the agreed schedule and closure rules; a signed case remains a firm decision, not a promised outcome.
Record contact attempts and the reported factsKeep status and the next action currentEscalate unclear responses or decisions to the internal team
Where the role helps
Match the capacity to your team.
The proposal defines the assigned work, supervision, review and tool access. Compare the managed staffing scope.
Firms with unsigned qualified leads waiting for follow-up
Managers who want overflow support with clear boundaries
The PI process
From source input to the next owner.
A completed task has a documented result, a review status and a clear next handoff.
STEP 01
Assign the support queue
Define the leads, callbacks and fields Telamanis should own, plus coverage and escalation.
STEP 02
Prepare the staff
Align scripts, documentation standards and firm-approved communication practices.
STEP 03
Work the follow-up
Complete assigned calls and records, keeping attempts, status and next action visible.
STEP 04
Return the handoff
Report completed work and unresolved items to the internal intake owner.
Questions Owners Ask
Clear answers before you add another moving part.
How is intake support different from case intake?
Case intake can own the front-door workflow. Intake support usually supplements an existing team with callbacks, CRM completion, follow-up, and lead documentation.
Can Telamanis work around our existing intake team?
Yes. The support model should define which tasks Telamanis owns and when internal staff or attorneys should be brought in.
What happens to leads that do not sign immediately?
The workflow should define follow-up ownership, timing, CRM status, closure rules, and notes so qualified leads do not disappear.
Define the intake support work your team needs.
A Guided Systems Review maps the role, work product and handoffs to your firm’s case volume and existing systems.
Request Your Systems Review