Remote Intake Specialists for Personal Injury Law Firms

24/7 live intake agents. AI-qualified leads. Conflict checks. Retainer collection. Productive Day 1. HIPAA-compliant.

The Problem

Missing Qualified Leads or Wasting Time on Non-Viable Cases Is Costing Your Firm Revenue

67%

of callers who reach voicemail never call back

2-3

other firms contacted per inquiry

$5K-$15K+

per lead acquisition cost

30-50%

of intake time wasted on non-qualifying leads

The Solution

Your Remote Intake Team Answers Every Lead. Every Time.

Four-step process that qualifies, scores, and converts.

Immediate Response

Your intake specialist answers on ring 1. Live voice. Every time. No voicemail. No callback delays.

Empathetic Screening

Trained to listen first. Build trust. Ask qualifying questions naturally without sounding like a script.

AI-Powered Qualification

TelaBrain scores each lead on viability, damages potential, and conflict risk in real-time.

CRM Entry & Attorney Notification

Lead data flows directly into your CRM. Attorneys notified instantly. Retainer collected when appropriate.

Deliverables

What You Get

📊

Screened & Scored Leads

Every lead pre-qualified and AI-scored for viability and damages potential.

📋

Complete Intake Forms

Fully populated intake forms with case details, client info, and medical history.

🔗

Direct CRM Data Entry

Lead data synced directly to your CRM. No manual entry. No delays.

📞

Follow-Up Scheduling

Intake specialists schedule attorney callbacks and manage intake pipeline.

🔔

Real-Time Notifications

Attorneys get instant alerts when qualified leads come in during business hours.

📈

Intake Analytics

Daily reports on call volume, qualification rate, intake quality, and ROI metrics.

FAQ

Questions Answered

Yes. Your intake specialists always identify themselves as part of your firm, using your firm name and their role title. They're trained to represent your firm with professionalism and brand consistency.

Non-qualifying leads are logged in your CRM with detailed notes explaining why they don't meet your criteria. You can review these notes to refine your intake criteria or follow up later if circumstances change.

Absolutely. We work with you to define your specific qualification criteria, CRM fields, retainer amounts, and follow-up procedures. Every intake specialist is trained on your exact workflows before Day 1.

Our TelaBrain AI scores each lead on viability, damages potential, jurisdiction match, and conflict risk. Your intake specialists use these scores to prioritize and advise callers, but humans always make final decisions.

Yes. Your intake team can handle phone calls, live chat, email inquiries, and form submissions through a unified interface. All interactions are logged and tracked in your CRM.